SHIPPING POLICY

 

 

 

 

 

SHIPPING AND DELIVERY - INDIA

One Eleven provides shipping services to all areas with pin codes in India. We have partnered with top-notch logistics providers to ensure that your products are handled professionally and delivered promptly.

ORDER DISPATCH

One Eleven typically processes and dispatches orders within one working day. Once your order is shipped, you will receive an email notification with the tracking details. If there are any delays in processing your order, we will inform you and provide updates on possible delays.

ORDER TRACKING

After your order is dispatched, we will send you an email containing the Tracking URL and AWB number. You can utilize the tracking URL to keep track of the progress of your order.

ORDER DELIVERY

For deliveries within India:

Our logistics partner generally delivers shipments within 2-3 days for metro cities and 5-7 days for non-metro cities from the time of order dispatch. However, in the event of unforeseen circumstances or rare operational issues, there may be a delay in delivering your order. Please monitor your order using the details provided in your registered email ID.

International orders (Outside of India):

Each package undergoes a series of checkpoints before reaching its final destination, ensuring safe delivery. While the process takes time, the travel itself is swift. You can expect your package to arrive within 10-15 days from the date of your order. In rare cases of delays, please contact us at contact@one-eleven.in, and we will provide you with more specific information to address your query.

SHIPPING CHARGES

Shipping within India:

One Eleven offers free shipping for all prepaid orders within India. A shipping charge/cash-handling fee of ₹150 applies to all cash-on-delivery (COD) orders within India.

International Shipping:

Shipping charges for international orders are determined based on the weight of the products in your order. These charges will be automatically added to your cart during the checkout process. Please note that our shipping charges are on a Delivery Duty Unpaid (DDU) basis.

The product prices listed on our website and the shipping charges are exclusive of import duties. As the recipient of the order, you are responsible for all import duties, customs fees, and local sales taxes imposed by the country you are in. To receive your order upon arrival, please ensure that you pay any required import duties. Failure to do so may result in your order being held at the customs department or returned to our warehouse. In such cases, we will be unable to refund the shipping charges for returns and will also deduct the return charges.